Our Policies
Shipping & Returns
Shipping Information
Processing Time
All orders are processed within 24 hours of placement. Orders placed on weekends or holidays are processed the next business day.
Tracking
Tracking information is provided for all orders. You will receive an email with your tracking number once your order has shipped.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no external branding for your privacy. Contents are securely sealed and cushioned.
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3 – 5 business days | Calculated at checkout |
| Express Shipping | 1 – 2 business days | Calculated at checkout |
Free shipping on all orders over $100
Returns & Refunds
30-Day Return Policy
Unopened products in their original sealed packaging may be returned within 30 days of delivery for a full refund.
Opened Products
Due to the nature of research compounds and strict quality control protocols, opened or used products cannot be returned or refunded.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, contact us within 48 hours. We will arrange a free replacement at no additional cost.
Refund Timeline
Refunds are processed within 5 – 7 business days after we receive and inspect the returned product. Funds are returned to the original payment method.
Return Address
Approved returns should be sent to: 620 Park Avenue #235, Rochester, NY 14607, United States. Customers are responsible for return shipping costs on 30-day unopened returns.
Need Help?
Questions About Your Order?
Our support team is available Monday through Friday and typically responds within 24 hours. We're here to help with any shipping, return, or product questions.
Contact UsResearch Use Only
These products are intended for laboratory research use only. Not for human consumption. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.